Contact
Does Your Current Setup Have a Hard Stop?
If you are unsure whether your broker is compatible or which plan fits your strategy count, send us the details and we will respond within one business day.
Before You Write: What to Include
The more specific your message, the more useful our response.
To give you the most relevant answer, please include the name of your broker and whether it uses MetaTrader 4, MetaTrader 5, or a proprietary API. If you already have a strategy in mind, describe it in plain terms — the instrument or market, the general entry logic (breakout, mean-reversion, momentum), and how frequently it trades. If you are evaluating plans, let us know how many concurrent strategies you intend to run. We do not require personal financial data and will not ask for it. All messages are handled by the technical team in Craiova, not a third-party support provider.
Contact Details
Office hours: Monday–Friday, 09:00–18:00 (EET).
Str. Calea București 114, Craiova 200374, Româniainfo@novadspark.pro
+40 721 304 812
Office hours
| Monday | 09:00–18:00 |
|---|---|
| Tuesday | 09:00–18:00 |
| Wednesday | 09:00–18:00 |
| Thursday | 09:00–18:00 |
| Friday | 09:00–17:00 |
| Saturday | Closed |
| Sunday | Closed |
Common Pre-Contact Questions
Check here first — you may already have the answer.
How long does it take to get a response?
Messages sent during business hours (Monday–Friday, 09:00–18:00 EET) receive a response within four hours. Messages received outside those hours are answered the following business morning.
Can I request a live demonstration before subscribing?
Yes. Request a walkthrough via the contact form and specify that you are asking for a pre-subscription demonstration. We will schedule a video call where you can observe the risk configuration panel, the backtesting workflow, and a sample monitoring dashboard session.
Is there a free trial period?
We do not offer a time-limited free trial, but we do offer a 14-day satisfaction period on the Essential plan for first-time clients. If the platform does not connect successfully to your broker within that period for reasons attributable to our integration layer, we will issue a full refund.
Prefer to Start with the Pricing Page?
Review what each plan includes before reaching out — it may answer your question directly.
View Pricing